Winning Score: How to Design and Implement Organizational Scorecards (Quality Management) - Hardcover

Reseña del editor

Highlighted with valuable tips and Brown's firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to:

• Identify strengths, weaknesses, opportunities, and threats.
• Design data collection strategies.
• Link the scorecard to other systems in an organization.
• Develop a performance index.
• Avoid the top 10 measurement mistakes.

In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included.

Click here for the introductory chapter

A 296 minute abridged version of this book is also available on 4 compact discs or 4 audio cassettes from Productivity Press.

Reseña del editor

Leading performance improvement consultant, Mark Graham Brown, shares his years of experience in his newest book - Winning Score. Brown believes organizations should measure the areas of the business that impact important strategic decisions rather than just mindlessly collecting data. Balance is crucial in performance measurement, and companies must analyze a mixture of the aspects that compose their businesses, such as financial, customer satisfaction, quality and productivity. Highlighted with valuable tips and Brown's firsthand experiences, 'Winning Score' is an excellent tool for constructing a performance measurement system - it explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. 'Winning Score' explains how to: Identify strengths, weaknesses, opportunities and threats Design data collection strategies Link the scorecard to other systems in an organization Develop a performance index Avoid the top 10 measurement mistakes. In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support and government, are included.